The PureGym Way 

PureGym is one of Europe's largest fitness operators, focused on giving more people good, affordable fitness. In Denmark and Switzerland you get the backing of a large group with the pace and closeness of a small regional team. If you like ownership, variety and seeing your work show up in the results, you'll fit in well here. 

We offer:

Free training Nationwide
Broadband Allowance 
Pension scheme 
Holiday allowance
Childs first sick day 
Health Insurance (through PFA)

The Role

Member Relations Employee

Reports to: Member Relations Manager

Hrs of work: •15 hrs per week, 2 evenings + every 4th weekend

The Member Services team at PureGym Denmark is a dedicated and high-energy group committed to providing exceptional service to both internal and external stakeholders. We work in a fast-paced, customer-focused environment where collaboration, communication, and continuous improvement are at the heart of everything we do. 

Our ambition is to provide our members with the best service and in the position, as an employee in Member Relations, you will have the opportunity to help our lovely members achieve even greater member satisfaction.

What you'll do

In the role of Part Time Member Relations Employee, you will:

•Be responding to written inquiries from members in both Danish and English
•Conducting internal telephone and written support to colleagues in the centers around the country
•Have a varied and exciting working day with good colleagues in a young and informal environment, where spirits are high and there is a loose tone
•Become part of a team where we succeed together and have a continuous joy in collaborating
•Develop your professional and personal skills through ongoing conversations with your manager, relevant courses and education and a continuous focus on your development plan
Become part of a pleasant collegial environment at our head office in Valby, with a delicious lunch program, several annual social events and Friday fun on our lovely, outdoor roof terrace

The Person:

We're looking for someone who genuinely enjoys helping people and is passionate about creating exceptional experiences. You are naturally curious, proactive, and solutions-focused, always looking for ways to improve and make a positive impact.

You take ownership of your work, approach challenges with a positive mindset, and demonstrate resilience, patience, and determination when finding solutions. Highly organised and detail-oriented, you thrive in a fast-paced environment where priorities can shift, and no two days are the same.

Flexibility is important, as there may be occasions when working hours need to adapt to meet business and member needs.

Skills & Experience

To be successful in this role, you will:

Have excellent written communication skills
Be confident and professional in verbal communication
Be proficient in Microsoft Office applications and quick to learn new systems and technologies
Demonstrate strong organisational skills and attention to detail
Have experience delivering outstanding customer service to both our members and our centre teams.